About Gentworks

Since we started this independent private company in 2001, Gentworks has kept it simple, supplying a range of trusted and readily available commercial washroom products supported by a small professional team that understands them well. We don't have chatbots, AI-enabled or otherwise. Nor will you be subjected to an annoying menu system when you call us. Approximately 14 out of 15 calls are answered by the person who will take responsibility for your enquiry. On the rare occasions one of our team is not available, reception will take a message and we'll respond ASAP, usually within 30 minutes.

Tried-and Tested Products: We trial and compare new products all the time and only choose the ones we think will give you the best value and performance, as well as being available for timely delivery. 

Low Prices/Great Value: We’ve gone from strength to strength and have worked hard to keep our prices down by using our volumes to negotiate the best supplier discounts, and by paying suppliers quickly. We import or even design and manufacture products when we can’t find a suitable alternative. We never sell products that we don’t have confidence in, or that we think are poor quality or bad value. 

Prompt Delivery: Our most popular items are usually in stock at our warehouse, but if they’re not, we have long-standing agreements with our manufacturers and distributors. So you’ll get your order quickly and with a competitive carriage charge. We work with 6 carriers, choosing the most reliable and cost efficient option for your order. You'll be informed how and when the goods are dispatched, and when you should expect them. In the unlikely event something goes wrong,  we will help you quickly and efficiently. 

Expert Friendly Support: Our customer service team understand our products, and how they are used in the real world. So if you’re not sure which products to choose, call us on 0345 202 4535 or email support@gentworks.co.uk. We’ll be happy to help both before you buy, and afterwards.

Design and Manufacture: Many of the products on our website are manufactured specifically for Gentworks according to our, or your, specifications. These include stainless steel urinals, waterless urinals and wash troughs, as well as some ceramic urinal bowls and drinking fountains. Like the standard products we choose to resell that are made by others, Gentworks branded products are high quality as well as great value. We know that if we put our name on it, our reputation is even more at stake.

We are constantly improving our productivity and customer service levels through the enhancement of our internal systems, procedures and expertise, allowing us to become increasingly competitive as we grow.